An aircraft on the ground in an unfamiliar country at an unhelpful hour is exactly what this desk exists for. Call and you reach a coordinator immediately — someone with system access and the authority to act, not someone who takes a message.
H24 AOG line: +91-88 00 70 9001
What We Do When a Trip Breaks Down
Immediate coordination
We establish what has happened, what the aircraft needs and what constrains the recovery — parking, curfew, crew duty limits, passenger connections — and work the problem in parallel rather than in sequence.
AOG parts and customs clearance
Coordination of spare parts arrival and customs clearance into India, ramp access for engineers, tooling and GSE, and liaison with your maintenance provider or a local approved organisation. Tell us as soon as a part is shipped rather than when it lands — the documentation can then run in parallel with the freight.
Extended parking, slots and approvals
Renegotiating parking, extending PPR, adjusting slots and coordinating with airport operations for an aircraft now staying longer than planned.
Crew and passengers
Hotels, transport, meals, duty-time management, crew change logistics, and passenger accommodation or rebooking. Nobody sits in a terminal waiting for a decision.
Permit revisions
Amended or fresh landing and overflight permits for the revised schedule, plus any customs and immigration consequences of the extended stay. Permits are date-specific, so a schedule change almost always requires an amendment.
One line of communication
Written updates to your operations centre at agreed intervals, with times and next actions, so you are not chasing us for status.
Irregular Operations, Not Only AOG
The same desk handles diversions, weather disruption, medical emergencies on board, security incidents and schedule collapse. If the trip stops going to plan, this is the number.
What to Tell Us When You Call
Aircraft registration and type · current location and stand · nature of the problem · number of crew and passengers on board · your operational deadline. If you do not have all of it, call anyway.
Frequently Asked Questions
How quickly can you respond to an AOG? Immediately. The line is answered H24 by a coordinator who can act, and we begin work before commercial terms are settled.
Can you clear AOG spare parts through Indian customs? Yes, this is routine work for this desk. Send us the airway bill and part details as soon as the shipment is booked so the documentation runs alongside the freight rather than after it arrives.
Can you get an emergency permit for a technical diversion? Yes. DGCA can issue emergency clearances within hours for genuine emergencies including technical diversions and medical flights. This is an exceptional route rather than a routine one, and we will tell you honestly whether your situation qualifies.
Do you arrange engineering support? We coordinate access, logistics and clearances for your engineers or maintenance provider, and can put you in contact with approved organisations locally. We do not carry out maintenance ourselves.
What if we are not an existing client? Call anyway. An AOG is not the moment for account-opening formalities, and we handle first-time callers regularly.
Do you charge extra for out-of-hours work? Our desk is staffed H24 as standard, so routine out-of-hours coordination carries no surcharge. Exceptional mobilisation is quoted before we commit you to it.
Aircraft on Ground? Call Now.
H24 AOG desk: +91-88 00 70 9001 Email: fltops@aileronair.com
